Westerhall Estate

Nothing short of a day time nightmare. I had a scheduled appointment and when they called me I came back, yet the address was different. Then she asked for my birthdate. I gave it to her. Then as she was already in an extremely mood of fear and anxiety and angst she said I called xxxx and I said that is my name. She then said in the same angst mood THERE ARE TWO OF YOU WITH THE SAME NAME I CALLED NAME XXX. I said that is my name. She said come with me. I'm following her and she turns around and says louder come with me. The next encounter was worse than the first. I removed myself from the destructive encounteres without having my blood work done. Not using this facility

As a walk in and new customer to Quest. I signed in and scanned my information. After which, a person comes out and says there are 240 appointments and no walk-ins will be accepted. I said, then, “I should leave is what you are telling me” and she said, “Yes and make an appointment for another day.” Not great customer service there. Why offer and advertise walk-ins, if you will not take them. I CAN’T even give one star at this point, but my review would not be accepted if I did not press one.

Horrible experience. I was 5 min late for my 10:40 appt on a Saturday. They close at 11:00. When I tried to check in at the kiosk it wouldn’t let me staying I didn’t have an appt. I had my printout with my appointment with me. I had to wait till someone came out the door and I explained I had an appointment and I was 5 min late due to traffic. She went to check on my appointment and someone else came out and stated she had called me 4 times and I wasn’t there. Tell me how you call someone who was not checked in yet! She said I had to reschedule because they were closing after clearly lying to my face. I am a nurse and I just let this person know I would never treat my patients like this. There was still 10 min till closing and I was the only person in there. I don’t recommend anyone going there.

Amazing! I had an appointment for labs today at 9:10 and had the pleasure of having Ms. Mary as my phlebotomist. They were on time and gentle but the best part was Ms. Mary, she was super friendly and inviting and spoke softly and explained my labs. She was so gentle i didn't even feel the needle!! I hope she can do all my labs in the future because some places are not as pleasant. I HIGHLY recommend this location. In and out and it's nice and clean too! - Dominique R

This place has many appointments at the same time and is always full. The service may be good, but waiting so long for an appointment is unbelievable. So, if you have a condition like diabetes and need to do your lab fasting, don't do it here. If you ask for help, some of the staff are rude.

I had an amazing experience with Claudine, my phlebotomist today. I was a bit nervous at first because of a previous experience, but Claudine was so kind and made me feel comfortable. She even played some Jamaican music for me to help me relax. If you are looking for a great experience, definitely ask for Claudine! She is in the first door. Thanks Claudine! You are amazing!