We booked a group of 6 for the distillery tour, booked a hotel room each at the nearby golf centre, and paid £40 for return taxis. Then, on arrival at the distillery, I was told sorry it's all been cancelled as we've got a wedding booked for today. An apology but no offer of reimbursement for hotels or taxis just a waffle that it wasn't their fault it was the old managers fault, you should have been called.
All in all, between my wife and I and our friends, the trip cost us in excess of £350 plus expenses all for nothing. It's an absolute disgrace for it to happen, no call, no email, just waffle that it's someone else's fault. See ya!!
The local taxi driver was enraged and asked about compensation for at least the taxi cost. The female manager point blank said no, not up to us and walked away. It was her dads business, and she was running the place for the day, but sorry, not sorry now you can leave. Absolutely disgraceful and no offer of a free tour or anything not rhat I would bother going back and with an attitude like they have and a business model like they have I'd advise everyone to swerve the place. The taxi driver said she would be putting it out there about their attitude and tell people visiting the area to swerve this place. With an attitude like this and a business model like they have and reviews from disgruntled customers like me, my wife and the other 4 people business won't last.